Customer Service Coordinator

TN United Kingdom; Tiverton; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their dynamic team in a housing environment. This exciting role involves being the first point of contact for customer inquiries, providing exceptional administration support, and managing data entry tasks. The company is known for its commitment to building bespoke homes while supporting local communities. With generous employee packages and the potential for flexible working after probation, this position offers a fantastic opportunity for growth and stability. If you are passionate about customer service and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Experience in office procedures and customer service roles.
• Ability to prioritize conflicting demands and maintain accurate records.

Responsibilities

• Provide first point of contact for stock home inquiries.
• Offer efficient administration service and fulfill data entry tasks.
• Organize warranty repairs within published timescales.

Skills

Microsoft Office

Outlook

Access

Communication Skills

Administration Skills

Data Entry

Customer Needs Understanding

Job description

JOB TITLE: Customer Service Coordinator

LOCATION: Tiverton, Devon

SALARY: Circa £28K, depending on experience

The Employer:

We are looking to fill the role of Customer Services Coordinator within a housing environment. RGB are excitedly recruiting on behalf of an extremely prestigious West Country based client, a successful company who pride themselves on the ability to provide bespoke homes and neighbourhoods in local areas, always considering environment and countryside surroundings. This particular client is rapidly growing and will continue to build and provide great homes, generating local jobs and providing stability within communities, they offer generous employee packages making them a much sought after employer.

The Role:

• Providing a first point of contact service for calls relating to stock homes
• Offering an efficient, responsive and accountable administration service.
• Working with customers and colleagues in fast changing environment.
• Fulfilling data entry tasks
• Creating packs for new tenants and managing existing
• Organising relevant parties in regard to warranty repairs, within published timescales

The Candidate:

• Good knowledge of Microsoft Office, Outlook and Access
• Understanding of customer needs and ability to think quickly when needed
• Experience of office procedures
• Able to prioritise conflicting demands
• Great communication and administration skills
• Ability to maintain accurate records of information
• Experience of New Build housing an advantage

SUMMARY:

This is a full time role, working a 37 hour week over 5 days. Monday to Friday 8am - 5pm. After successful probation (3 months), 1 x WFH day a week may be offered at company's discretion.

INTERVIEW:

The client is keen to fill this role quickly so if it is of interest, don’t delay in sending your CV over to us so we can put your name forward for interview stage.