Customer Service Coordinator

i2i Recruitment Limited; Cheltenham; On-site; GBP 22,000 - 30,000; Full time

Job summary

i2i Recruitment Limited in Cheltenham is seeking a proactive coordinator to help run staffing rotas, manage changing priorities and support the day-to-day operation of our service. You will liaise with clients, families and external organisations, organise meetings, and contribute to the smooth running of the office.

The role emphasizes accuracy, professional communication and a person-centred approach, with opportunities to grow within a collaborative team.

Qualifications

• Strong organisation and coordination skills.
• Confident communication skills and the ability to build professional relationships.
• Ability to manage changing priorities and staffing requirements.
• Good attention to detail and accurate record keeping.
• Ability to work collaboratively with the wider office and management team.
• Commitment to providing a professional and person-centred service.

Responsibilities

• Developing and maintaining staff rotas and coordinating changes when required.
• Monitoring staffing levels and identifying any staffing shortfalls.
• Working closely with the office team to keep day-to-day operations running smoothly.
• Liaising with clients, families, colleagues and external organisations.
• Organising staff meetings, agendas and meeting minutes.
• Supporting recruitment through candidate screening and interviews.
• Helping with the on boarding and induction of new employees.
• Working with the Finance Team to ensure employee hours and attendance information is accurate.
• Supporting client assessments and keeping relevant records and plans up to date.
• Coordinating the out-of-hours service on a rota basis.
• Maintaining accurate records across company systems.
• Supporting the wider management team with ongoing operational requirements.

Skills

Organisation

Communication

Prioritisation

Attention to detail

Teamwork

Customer focus

Job description

What's in it for you?

• A varied role combining coordination, organisation and people-focused responsibilities
• Work closely with different teams, clients and external organisations
• Opportunity to play an important part in the day-to-day running of the service
• Enhanced payment for taking part in the out-of-hours on-call rota

Must have's

• Strong organisation and coordination skills
• Confident communication skills and the ability to build professional relationships
• Ability to manage changing priorities and staffing requirements
• Good attention to detail and accurate record keeping
• Ability to work collaboratively with the wider office and management team
• Commitment to providing a professional and person-centred service

So, what will you be doing?

• Developing and maintaining staff rotas and coordinating changes when required
• Monitoring staffing levels and identifying any staffing shortfalls
• Working closely with the office team to keep day-to-day operations running smoothly
• Liaising with clients, families, colleagues and external organisations
• Organising staff meetings, agendas and meeting minutes
• Supporting recruitment through candidate screening and interviews
• Helping with the on boarding and induction of new employees
• Working with the Finance Team to ensure employee hours and attendance information is accurate
• Supporting client assessments and keeping relevant records and plans up to date
• Coordinating the out-of-hours service on a rota basis
• Maintaining accurate records across company systems
• Supporting the wider management team with ongoing operational requirements

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful