Customer Service Coordinator

Lanesborough Elementary School; Bristol; On-site; GBP 29,000; Full time

Job summary

A multi-site distribution company is seeking a Customer Service Support Leader to enhance their client support operations. This role requires enthusiastic individuals with strong communication skills and experience in customer service, offering a competitive salary of around £29,000 plus benefits. Join a growing team and contribute to excellent customer experiences while furthering your career.

Benefits

Excellent Benefits

Pension

Life Insurance

Parking

Qualifications

• Experience in fast-paced operations with client interactions.
• Proficient in MS Office applications.
• Excellent communication skills required.

Responsibilities

• Respond to customer inquiries promptly via phone and email.
• Troubleshoot customer issues and guide them to solutions.
• Assist with order placement, tracking, and modifications.

Skills

Customer Service Experience

MS Office Knowledge

Communication Skills

Job description

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations.

Customer Service Support Leader

Monday Friday 8.30am 5.00pm [8hr working day]

c£29k + Excellent Benefits inc Parking + Pension + Life Insurance + Prospects

Avonmouth BS11 9HS

Client Profile

Our client is a multi-site distribution company [technical products] who are now expanding abroad. The product range is vast & supplied via multi-channel routes to both domestic & business2business sectors This rapid growth has led to a variety of new roles including the need for more client support.

Role Summary

Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email.

Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.

Product/Service Knowledge: Develop a comprehensive understanding of the company's products.

Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.

Up-Selling: Identify opportunities to promote additional products that will benefit the customer.

Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.

Experience required?

The ideal candidate will have worked closely with clients in a fast-moving operation dealing with order queries, processing, cross-selling where needed. Therefore, customer service experience is an essential as is knowledge of MS Office packages & of course excellent communication skills.

This is a fantastic opportunity we look forward to your application.

Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C's, Privacy Policy and Disclaimers which can be found at strive.co.uk