Customer Service Coordinator

Blue Octopus; Cambridgeshire and Peterborough; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading manufacturer is seeking a full-time Customer Service Coordinator in Whittlesey. You will serve as the primary point of contact for customer inquiries about various building products, manage orders, and ensure smooth communication across departments. This role requires excellent customer service skills and offers several employee benefits, including a competitive salary and development opportunities.

Benefits

27 days annual leave plus Bank Holidays

Monthly performance related bonus scheme

Free on site parking

Life Assurance and Company Pension Scheme

Gym benefit and Cycle 2 Work Scheme

Employee Assistance Programme

Sharesave Scheme eligibility

Holiday Exchange Scheme

Financial Wellbeing Program

Personal development opportunities

Qualifications

• Confident & outgoing personality required.
• Proficient in MS Office and CRM software.
• Strong communication and interpersonal skills necessary.

Responsibilities

• Serve as the primary point of contact for customer enquiries and orders.
• Process orders and manage customer accounts.
• Collaborate with departments to ensure effective operations.

Skills

Customer service

Communication

Problem-solving

Tools

MS Office

CRM software

Job description

Customer Service Coordinator
Whittlesey
£23,500 per annum

Permanent, Full Time

We are currently looking for a full-time motivated and enthusiastic individual to join our busy team in the position of Customer Service Coordinator, working Monday to Friday between the hours of 8.45am – 5pm.

Salary circa £23,500 rising to £24,600 upon a successful probationary period.

Do you feel you have the skills & personality to succeed within our busy sales and customer service centre. You would be the first point of contact for our for all queries or orders across a range of our building products. You will be working as part of an engaged and motivated team who strive to provide the outstanding service to our customers.? If yes, this role could be for you.

Your duties would include but not limited to the following;

• Serve as the primary point of contact for our merchant and housebuilder customer enquiries and processing orders for our building products.
• Processing orders and managing customer accounts.
• Working closely with our other departments to ensure smooth operations and effective communications.
• Ability to manage a busy workload with excellent problem-solving skills and a customer centric attitude.

About you;

• Drive to provide excellent customer services.
• Confident & outgoing personality
• Proficient in MS office and CRM software.
• Strong communication and interpersonal skills.

What we can offer you;

• Competitive salary benefits package
• 27 days annual leave plus Bank Holidays
• Monthly performance related bonus scheme
• Free on site parking
• Reward and recognition schemes
• Life Assurance and Company Pension Scheme up to 10% employer contribution
• Gym benefit and Cycle 2 Work Scheme
• Access to Employee Assistance Programme for self and family members
• Sharesave Scheme eligibility
• Holiday Exchange Scheme
• Financial Wellbeing Program
• Personal development and opportunities for progression
  

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.

Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.

We are proud to be at the forefront of the industries’ safety standards and are committed to achieving zero harm in our workplaces.