CUSTOMER SERVICE COORDINATOR

Speedy services; East Grinstead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hire provider in the UK seeks a dedicated Customer Service Coordinator. This role demands excellent communication, empathy, and problem-solving skills to ensure customer satisfaction while managing inquiries and supporting teams. The company offers clear career progression and various employee benefits.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

95% discount across Speedy brand

Training and career progression opportunities

Voluntary Health Cash Plan

Employee Assistance Program

Qualifications

• Experience in customer service is valued.
• Ability to manage tasks under pressure.
• Prior experience with Dynamics is desirable.

Responsibilities

• Communicating with the Depot Network.
• Liaising with internal teams for timely query resolution.
• Identifying ways to improve Customer Satisfaction.

Skills

Excellent listening skills

Strong troubleshooting

Problem-solving skills

Communicational skills

Adaptability to change

Attention to detail

Positive attitude

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Summary

Speedy is the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Customer Service Coordinator – you will deliver excellent customer service to our existing and new customers and colleagues across the business. Your personal approach and calm nature will give our customers confidence that you will address their inquiries or problems effectively. You need to build rapport quickly, communicate clearly, and listen attentively while solving problems to keep our customers satisfied. You will be the first point of contact for customers who may be dissatisfied or need support, requiring patience and genuine empathy, but also the ability to restore their confidence and satisfaction.

Responsibilities include:

• Communicating with the Depot Network and the wider Speedy business regarding customer requests and inquiries.
• Closing the loop by liaising with internal teams to ensure timely and accurate resolution of queries, and completing tasks related to our Voice of the Customer Programme within set SLAs.
• Proactively identifying ways to improve Customer Satisfaction and raising standards.
• Managing and setting up alerts for managers related to the Voice of the Customer system.
• Coordinating actions to establish root causes during the ‘Close the loop’ process.
• Championing process improvements and sharing best practices within the department.

We seek confident individuals with an instinct to help, who give their all and see no challenge as too big. Natural conversationalists, quick thinkers, and problem-solvers are ideal. The role aims to deliver great customer service, ensuring customers can work easily and quickly with us, especially when issues arise. You will build confidence in others, motivate teams, and foster a positive workplace atmosphere, encouraging enthusiasm, commitment, and teamwork.

• Excellent listening skills and empathy
• Strong troubleshooting and problem-solving skills
• A genuine passion for customer service
• Professional telephone manner
• Resilience, patience, and understanding
• Good verbal and written communication skills
• Ability to work towards targets
• Prioritization skills, ability to work under pressure and meet deadlines
• Adaptability to change in a fast-paced environment
• High integrity and trustworthiness
• Positive attitude and motivated behavior
• Attention to detail
• Knowledge of Dynamics and Microsoft Office is desirable
• Support for delivering our ESG Strategy – Decade to Deliver

What we offer:

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Training, development, and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop discounts
• Green Commute Initiative for cycling
• Vita Employee Assistance Program offering free support and counseling

Speedy provides a Career Line of Sight to clearly understand the route for progression within the group. Please note, the company may close vacancies early if sufficient applications are received. Some roles may require DBS, Credit, or Security Clearance checks.