Customer Service Coordinator

Medica Group; St Leonards; Hybrid; GBP 26,000; Full time

Job summary

Join Medica Group as a Customer Service Coordinator where you will be pivotal in delivering outstanding client service. Support the UK’s largest teleradiology provider by processing work requests, managing client communications, and ensuring service quality. This role offers flexibility in work patterns and a commitment to employee development.

Benefits

Flexible and Hybrid working

Annual Bonus

Enhanced holiday allowance

Pension

Cycle to Work scheme

Access to Employee Assistance Programme

Social events

Commitment to learning and development

Sick pay

Access to personal development & wellbeing events

Qualifications

• High emotional intelligence and effective communication skills required.
• Strong organizational skills and problem-solving abilities are essential.
• High accuracy in data entry and administration needed.

Responsibilities

• Act as the primary contact for clients and process work requests.
• Provide reports on Elective performance and monitor service metrics.
• Handle complaints and administrative tasks for the Client Relations Team.

Skills

High emotional intelligence

Effective interpersonal communication

Good organisational skills

Strong problem-solving skills

High level of accuracy

Job description

Customer Service Coordinator

Salary:£25,410.6

Position Summary

Working as a member of the Customer Service team within Service Delivery, you will be the day-to-day point of contact to Medica’s clients. You will provide first line customer service and be responsible for the processing of work requests, client communications, complaint handling and all operational client-based queries across all service lines for the Radiology service in the UK.

You will work alongside other teams within Service Delivery to ensure that service level agreements are met, and the highest quality of service is provided to clients.

This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the post holder.

Key Responsibilities:
• Act as the primary point of contact for our growing client base.
• Processing of all Elective stats.
• Perform all tasks related to the processing of work requests.
• Providing weekly/monthly reports to clients showing Elective performance.
• Proactive service monitoring to ensure key metrics are delivered.
• Maintain professional relationships and share information with other teams and departments.
• Identify issues and trends, looking to resolve or escalate as required.
• Assist in the review, learning and resolution of any formal complaints.
• Administrative tasks pertinent to the Client Relations Team.

Who we are:
Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Requirements:

Essential Skills:
• High emotional intelligence.
• Effective interpersonal communication and motivation skills.
• Good organisational and timekeeping skills.
• Strong problem-solving skills.
• High level of accuracy with data entry and administration

Desirable Skills:
• Experience of working within the healthcare sector
• Complaint management experience or training
• Experience of data manipulation, particularly with Excel.

Core Benefits for you:
Flexible and Hybrid working
️ A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual Bonus
Enhanced holiday allowance + bank holidays
️ Group Life Assurance
Pension
Social events
Sick pay
Cycle to Work scheme
Access to free and regular personal development & wellbeing events


We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - https://medica.co.uk/
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