Customer Service & Connections Advisor

Huntress - Maidstone; Cambuslang; On-site; GBP 27,000 - 30,000; Full time

Job summary

Huntress - Maidstone in Cambuslang is seeking a Customer Service & Connections Advisor for a full-time, ongoing temporary role. You will handle enquiries via phone, email and online, helping customers with clear information and solutions. Training is provided and you will join a supportive team in a well-established organisation.

The position offers a starting hourly rate of £13.89, increasing after 6 months to £14.67, with Monday to Friday hours.

Qualifications

• Previous experience in customer service, customer support, administration or contact centre.
• Excellent written and verbal communication skills.
• Friendly, professional and confident approach.
• Good attention to detail and multitasking ability.
• Calm and helpful when dealing with challenging queries.
• Proficient with Microsoft Office and computer systems.

Responsibilities

• Handle customer enquiries by phone, email and online.
• Provide clear and accurate information to customers.
• Investigate and resolve queries and ensure follow-through.
• Maintain up-to-date customer records and systems.
• Escalate more complex issues when required.
• Support new customer connections and onboarding.
• Collaborate with colleagues to provide a smooth service.
• Identify ways to improve the customer experience.

Skills

Customer service

Communication

Attention to detail

Multitasking

IT skills

Tools

Microsoft Office

Job description

Customer Service & Connections Advisor

Location: Cambuslang

Hourly rate: £13.89 per hour, increasing after 6 months to £14.67

Job Type: Full-time, ongoing temporary role

Hours: Monday to Friday

Are you a confident communicator who enjoys helping people and finding solutions?

We're looking for a Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang. This is a great opportunity for someone with customer service experience who is looking for a role where they can build their skills, gain valuable experience and develop their career.

You’ll be one of the key points of contact for customers, helping with enquiries, answering questions and making sure customers receive a professional and helpful service.

What will you be doing?

• Dealing with customer enquiries by phone, email and online
• Providing clear and accurate information to customers
• Investigating and resolving queries, making sure issues are followed through
• Building positive relationships with customers and internal teams
• Keeping customer records and systems up to date
• Escalating more complex issues when required
• Supporting new customer connections and onboarding
• Working with colleagues to provide a smooth and efficient service
• Looking for ways to improve the customer experience

What are we looking for?

We're interested in people who genuinely enjoy working with customers and solving problems.

You’ll ideally have:

• Previous experience in customer service, customer support, administration or a contact centre environment
• Excellent communication skills, both written and verbal
• A friendly, professional and confident approach
• Good attention to detail and the ability to manage several tasks
• The ability to stay calm and helpful when dealing with challenging queries
• Good IT skills and confidence using Microsoft Office and computer systems
• A positive, team-focused attitude

You don't need previous experience in the utilities or connections sector. Full training will be provided, so the most important thing is your attitude, communication skills and willingness to learn.

What's in it for you?

• £13.89 per hour, increasing after 6 months to £14.67
• Full training provided
• Ongoing temporary position with the opportunity to develop
• Monday to Friday working
• Supportive team environment
• Excellent opportunity to gain experience within a well-established organisation
• Potential for longer-term career development

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK