Customer Service & Connections Advisor

Huntress; Cambuslang; On-site; GBP 19,000 - 21,000; Full time

Job summary

Huntress is seeking a Customer Service & Connections Advisor for a full-time temporary role based in Cambuslang. You will handle customer enquiries by phone, email and online, provide clear information and build relationships within a busy team.

The role offers full training, ongoing development and a supportive environment with a starter hourly rate of £13.89, rising after six months. Monday to Friday hours and a chance to gain valuable experience in a well-established organisation.

Qualifications

• Previous experience in customer service, customer support, administration or a contact centre environment.
• Excellent communication skills, both written and verbal.
• A friendly, professional and confident approach.
• Good attention to detail and the ability to manage several tasks.
• The ability to stay calm and helpful when dealing with challenging queries.
• Good IT skills and confidence using Microsoft Office and computer systems.
• A positive, team-focused attitude.
• You don't need previous experience in the utilities or connections sector. Full training will be provided, so the most important thing is your attitude, communication skills and willingness to learn.

Responsibilities

• Dealing with customer enquiries by phone, email and online
• Providing clear and accurate information to customers
• Investigating and resolving queries, making sure issues are followed through
• Building positive relationships with customers and internal teams
• Keeping customer records and systems up to date
• Escalating more complex issues when required
• Supporting new customer connections and onboarding
• Working with colleagues to provide a smooth and efficient service
• Looking for ways to improve the customer experience

Skills

Communication

Attention to detail

Customer service

Teamwork

Tools

Microsoft Office

Job description

Customer Service & Connections Advisor

Location: Cambuslang

Hourly rate: £13.89 per hour, increasing after 6 months to £14.67

Job Type: Full-time, ongoing temporary role

Hours: Monday to Friday

Are you a confident communicator who enjoys helping people and finding solutions?

We're looking for a Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang. This is a great opportunity for someone with customer service experience who is looking for a role where they can build their skills, gain valuable experience and develop their career.

What will you be doing?

• Dealing with customer enquiries by phone, email and online
• Providing clear and accurate information to customers
• Investigating and resolving queries, making sure issues are followed through
• Building positive relationships with customers and internal teams
• Keeping customer records and systems up to date
• Escalating more complex issues when required
• Supporting new customer connections and onboarding
• Working with colleagues to provide a smooth and efficient service
• Looking for ways to improve the customer experience

What are we looking for?

We're interested in people who genuinely enjoy working with customers and solving problems.

You'll ideally have:

• Previous experience in customer service, customer support, administration or a contact centre environment
• Excellent communication skills, both written and verbal
• A friendly, professional and confident approach
• Good attention to detail and the ability to manage several tasks
• The ability to stay calm and helpful when dealing with challenging queries
• Good IT skills and confidence using Microsoft Office and computer systems
• A positive, team-focused attitude

You don't need previous experience in the utilities or connections sector. Full training will be provided, so the most important thing is your attitude, communication skills and willingness to learn.

What's in it for you?

• £13.89 per hour, increasing after 6 months to £14.67
• Full training provided
• Ongoing temporary position with the opportunity to develop
• Monday to Friday working
• Supportive team environment
• Excellent opportunity to gain experience within a well-established organisation
• Potential for longer‑term career development

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.