Customer Service Co-ordinator - Travel

Circle Group; Bradford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the travel sector is seeking a Customer Support Co-ordinator to manage client queries and support internal teams. This role requires excellent communication skills and a proactive approach to problem-solving. You'll thrive in a dynamic environment, ensuring smooth operations and delivering outstanding service.

Benefits

Friendly, supportive team

Referral bonus

iPad for new client referrals

Qualifications

• Experience in a support, operations, or customer service role.
• Excellent communication and interpersonal skills.
• Confidence using systems and working with reports or data.

Responsibilities

• Handling a wide range of queries from clients and colleagues.
• Troubleshooting day-to-day issues, including system support.
• Supporting Client Managers with account administration.

Skills

Communication

Interpersonal skills

Problem-solving

Proactive mindset

Time management

Job description

Customer Support Co-ordinator - Travel

(Office based so you need to live near Bradford)

We're looking for a Business Support Co-ordinator / Customer Service Co-ordinator - someone who's confident, detail-focused, and great with people - to support clients and internal teams across a fast-paced business travel environment.

What you'll be doing:

• Handling a wide range of queries from clients and colleagues - by phone and email - and ensuring they're resolved smoothly
• Troubleshooting day-to-day issues, including system support, reporting, and operational matters
• Supporting Client Managers with account administration and customer calls
• Taking ownership of tasks and following through with clear communication and timely updates

What you'll bring:

• Experience in a support, operations, or customer service role (ideally within a busy or regulated environment)
• Excellent communication and interpersonal skills
• A methodical, proactive mindset - you're someone who spots problems early and solves them efficiently
• Confidence using systems and working with reports or data
• The ability to prioritise tasks and manage deadlines without dropping the ball

Nice to have:

• Previous experience in travel / travel agent or a related sector
• Familiarity with 1st line technical or system support and onboarding processes

Why apply?
This is a role where no two days are the same. You'll work with a friendly, supportive team, helping deliver excellent service to clients and colleagues alike - while developing your own skills along the way.

For further details and to apply, please send your CV to jon.brass @ circlerecruitment .com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.