Travel Experience Counselor II

CWTSatoTravel; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel management company is seeking a Travel Experience Counselor II to provide outstanding customer service to corporate travelers. This role involves creating travel arrangements, utilizing GDS systems, and ensuring client satisfaction. Join a supportive team with opportunities for growth in a dynamic environment.

Benefits

Paid hands-on training

Competitive pay

Bonuses and incentives

Qualifications

• At least 2 years’ experience as a Travel Consultant or 5 years in a customer service role.
• Advanced knowledge of GDS systems (Sabre or Amadeus).
• Fluency in Romanian and English.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Utilize Amadeus GDS skills.
• Ensure reservations meet client standards and preferences.

Skills

Customer Service

GDS Systems

Communication

Teamwork

Problem Solving

Job description

Join to apply for the Travel Experience Counselor II role at CWTSatoTravel.

Job Description

Travel Experience Counselor II - (2500005G)

Do you love helping people, solving problems, and working in a dynamic environment? If yes, we should talk.

Many of the world’s leading companies and governments rely on CWT to keep their people connected—anywhere, anytime, by providing efficient, safe, and secure business travel experiences.

Be at the heart of our business

As a Business Travel Consultant, you will provide outstanding customer service to corporate travelers before, during, and after their trips. Using our innovative technology and dedicated team, we aim to make every travel experience memorable and seamless.

In this role, you’ll be responsible for:

1. Create and complete travel arrangements (air, hotel, car, rail).
2. Utilize Amadeus GDS skills.
3. Ensure reservations meet client standards and preferences.
4. Act as a trusted advisor with insightful recommendations.
5. Handle bookings ranging from simple to complex, including multi-destination trips and fare exchanges.
6. Make changes or resolve issues during or before travel.
7. Perform routine and non-routine tasks.
8. Benefit from comprehensive training and stay updated via our social intranet.

Join a caring culture

Joining CWT means becoming part of a collaborative, global community that values its people. We foster a high-performance environment supported by leadership, with a focus on social responsibility and colleague well-being.

We seek positive, proactive individuals who bring a good attitude and are eager to learn and grow.

With 150 years in the travel industry, we are excited about the future, especially as corporate travel rebounds post-pandemic.

Qualifications

We are looking for candidates with:

• At least 2 years’ experience as a Travel Consultant or 5 years in a customer service role.
• Advanced knowledge of GDS systems (Sabre or Amadeus).
• A passion for high-quality customer service.
• Excellent verbal and written communication skills.
• Fluency in Romanian and English.
• Strong teamwork skills.
• A positive, proactive attitude.
• Willingness to learn and develop.

What’s in it for you?

Enjoy benefits such as:

• Paid hands-on training.
• Competitive pay, shift differentials, bonuses, and incentives.

Work arrangement: Home-based.

Employment type: Full-time.

Job family: Travel Counselors.

Scope: Global.

Shift: Day shift.

Job posting date: May 16, 2025.