Care Navigator

Provide CIC; England; On-site; GBP 26,000 - 27,000; Full time

Job summary

Provide is a Community Interest Company delivering a broad range of health and social care services in the community, with staff ownership and social objectives. The Care Co-ordination Centre handles bookings, referrals and signposting across Essex, Dorset, East Anglia and the North of England, ensuring a seamless flow of information and a patient-centered approach.

The successful candidate will be well organized, able to prioritise workload, and communicate effectively in writing and verbally.

Qualifications

• NVQ Level 3 or equivalent work related experience.
• Health and Social Care Qualification.
• Proven track record of engagement with people in a customer focused environment.
• Demonstrable knowledge of a range of Provide services and how best to access them.

Responsibilities

• Please see the attached job description for a full list of the main responsibilities for this role.

Skills

NVQ Level 3

Health and Social Care Qualification

Communication skills

Data entry

IT skills

Time management

Work under pressure

Education

NVQ Level 3

Health and Social Care Qualification

Job description

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes:

Managing the booking, cancellation and re-scheduling of appointments for Provide services.Managing referrals into Provide services. Ensuring that the 'Referral to Treatment' procedure is adhered to ensuring a seamless flow of information between Provide services and customers. Providing advice and signposting customers to other appropriate services that may help them.

Main duties of the job

• NVQ Level 3 or equivalent work related experience
• Well organised and ability to prioritise workload
• Appropriate escalation of queries and concerns
• Excellent communication skills both written and verbal
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Able to manage own time and work unsupervised
• Able to work under pressure and in target driven environment
• An understanding of confidentiality
• Full support will be given with full training across all systems and services in use within the service.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups.

Eligible for NHS Pension

Job responsibilities

Please see the attached job description for a full list of the main responsibilities for this role.

Person Specification

Qualifications

• NVQ Level 3 or equivalent work related experience
• Health and Social Care Qualification

Work Related Knowledge and Experience

• Proven track record of engagement with people in a customer focused environment
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Excellent knowledge of the local community
• Demonstrable knowledge of a range of Provide services and how best to access them

Skills

• Well organised and ability to prioritise workload
• Excellent communication skills both written and verbal
• Able to work under pressure and in target driven environment
• An understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum pro rata