Controller Responder (bank)

Provide Community; Colchester; On-site; GBP 17,000 - 24,000; Part time

Job summary

Provide CIC is seeking sessional workers to join Workforce Solutions as Controller Responders at Colchester. The role supports 24/7 personal alarm monitoring and emergency response services, ensuring prompt telephone responses and adherence to TSA guidelines.

Failure to provide required information may affect pre-employment checks. A rolling closing date may apply. This position requires a valid driving license and flexible working patterns.

Qualifications

• Experience working with the public.
• Excellent communication skills.
• Excellent telephone skills.

Responsibilities

• Monitor and answer calls on call handling platform in line with TSA guidelines.
• Complete onward referrals in consultation with the customer to relevant health and social care service.
• Ensure inputting into the call answering system and Service user records are maintained accurately.
• Manage referrals to the CareCall247 service.

Skills

Public experience

Communication skills

Telephone skills

Job description

Main area Bank Grade Local Grades Contract Bank Hours Flexible working - Sessional Worker Contract Job ref 828-Providebank405 Employer Provide CIC Employer type NHS Site 900 The Crescent Town Colchester Salary £15.13 per hour Closing 11/11/2026 17:00

Job Overview

We are looking for sessional workers to join Workforce Solutions as Controller Responders.

CareCall247 is a 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with the Telecare Service Association guidelines.

Main duties of the job

Main duties of the job include but are not limited to:

• To monitor and answer calls on call handling platform inline with TSA guidelines.
• To complete onward referrals, in consultation with the customer to relevant health and social care service
• Ensure a high level of inputting into the call answering system and Service user records are maintained accurately
• To manage referrals to the Carecall247 service.

Working for our organisation

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.

Detailed Job Description And Main Responsibilities

The job description is attached for full duties and responsibilities.

Experience

Essential criteria

• Experience working with the public
• Excellent communication skills
• Excellent telephone skills

Desirable criteria

• Knowledge of Health & Safety regulations
• Knowledge of Telecare

Circumstances

Desirable criteria

• Driving licence with access to a vehicle for work

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.