Team Leader

Provide CIC; Colchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Provide CIC is seeking a passionate Team Lead to join the Care Coordination Centre. The role requires daily management of one or more teams, supporting staff through development plans, rota management, and providing guidance to clinical and non-clinical colleagues.

As a Community Interest Company, Provide aims to deliver high-quality services across multiple sites. The role emphasizes collaboration, performance review, and strong internal controls to meet KPIs and service standards.

Qualifications

• Diploma or NVQ Level 4 or equivalent level qualification.
• Evidence of commitment to Continuing Professional Development.
• Proven track record of engagement with people in a customer focused environment.
• Experience of administrative, data entry and IT skills in a practical setting.
• Knowledge of Provide services and how to access them.
• Understanding of main health issues affecting the local population.

Responsibilities

• Daily management of a team, or teams.
• Managing sickness absence with HR support and minimising absence.
• Developing staff rotas with available resources.
• Answering queries and providing non-clinical information to others.
• Data inputting into clinical and administrative systems.
• Contributing to service development and benchmarking.
• Signing off travel expenses and agency timesheets.
• Undertaking work related to direct line reports (Band 3 and Band 2).
• Carrying out other tasks as required.

Skills

Rota creation & management

Organised & prioritises workload

Excellent written & verbal komunik de

Time management

Education

Diploma or NVQ Level 4 or equivalent

Job description

We are looking for a passionate and committed individual to work as part of the Care Coordination Centre.

Team Leads play a vital part within the core team to support the smooth running of the department. Central to this role is working closely with both clinical and non-clinical staff for the co-production and co-delivery of a broad range of services.

Main duties of the job

• Daily management of a team, or teams
• Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
• Collaborating across the service in developing staff rotas and making best use of available resources.
• Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
• Data inputting into clinical and administrative systems.
• Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
• To contribute to achieving the KPI's, service level agreements and implementing benchmarking/standards.
• Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

Role eligible for NHS Pension

Job responsibilities

• Daily management of a team, or teams
• Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
• Managing sickness absence with the support of the HR department and consider ways to minimise work absence
• Collaborating across the service in developing staff rotas and making best use of available resources.
• Responsible for complex data collection about the services managed by the single point of access as required.
• Supporting clinical services with administration tasks, on request.
• Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
• Data inputting into clinical and administrative systems.
• Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
• Ensuring the induction process for new starters and others in the team.
• To contribute to achieving the KPIs, service level agreements and implementing benchmarking/standards.
• Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
• Providing cover and working co-operatively with others
• Will be responsible for signing off travel expenses and agency time sheets
• Undertake work related to direct line reports (Band 3 and Band 2)
• Undertake any other tasks as required that are commensurate with the role

Qualifications

• Diploma or NVQ Level 4 or equivalent level qualification
• Evidence of commitment to Continuing Professional Development

WORK RELATED KNOWLEDGE & EXPERIENCE

• Proven track record of engagement with people in a customer focused environment
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Demonstrable knowledge of a range of Provide services and how best to access them
• An understanding and knowledge of the main health issues affecting the local population
• Experience of working with individuals on a one-to-one basis in a health/social care setting
• Knowledge of the impact of barriers to health improvement

SKILLS & APTITUDES

• Demonstrable aptitude for rota creation and management
• Well organised and ability to prioritise workload
• Excellent communication skills both written and verbal
• Able to manage own time and work unsupervised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

900 The Crescent, Colchester Business Park

900 The Crescent, Colchester Business Park