Customer Service Advisor & Purchasing Coordinator

Brook Street; Wigan; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Healthcare cash plan

Salary sacrifice pension

Employee Assistance Programme

24 days holiday

Job summary

Brook Street is recruiting a Customer Service Advisor and Purchasing Coordinator for our client in Appley Bridge. You will manage customer orders, coordinate with suppliers, and ensure timely delivery while handling inquiries and providing admin support across the team.

The ideal candidate will have experience in customer service and purchase orders, a keen eye for detail, strong communication, and proficient Microsoft Office skills.

Qualifications

• Previous experience in a customer service role.
• Previous experience dealing with purchase orders.
• Previous experience within data entry.
• Strong attention to detail and high level of accuracy.
• Excellent organisational skills and ability to prioritise workload.
• Outstanding communication skills - both written and verbal.
• Confident IT user with good knowledge of Microsoft Office.
• Ability to work under pressure and meet deadlines.
• Self-motivated, proactive, and a strong team player.
• Takes ownership of tasks and sees them through to resolution.

Responsibilities

• Answering telephone calls professionally and courteously.
• Processing customer orders accurately and efficiently.
• Managing direct shipments from supplier to customer.
• Placing orders with internal and external suppliers and arranging deliveries.
• Monitoring stock levels in line with demand and supplier lead times.
• Managing customer expectations and communicating proactively regarding any issues.
• Handling invoice queries and raising credit notes where required.
• Supporting across different operational areas, including specification (key accounts) and merchant & distribution.
• Maintaining confidentiality when handling sensitive customer information.
• Supporting the wider team with any additional tasks as required.

Skills

Customer service

Purchase orders

Data entry

Attention to detail

Organisational skills

Communication skills

Microsoft Office

Working under pressure

Team player

Ownership

Tools

Microsoft Office

Job description

Customer Service Advisor & Purchasing Coordinator

Location: Appley Bridge
Job Type: Full Time, Permanent
Salary: £28,272 per annum
Hours: 37.5 hours per week (8:30am - 5:00pm, Monday to Friday, with 1-hour unpaid lunch)

The Role

We are recruiting for a Customer Service Advisor and Purchasing Coordinator to join our clients busy and supportive team based in Appley Bridge. This is a fantastic opportunity for someone passionate about delivering excellent customer service while working in a fast-paced, collaborative environment.
You will play a key role in managing customer orders, coordinating with suppliers, and ensuring smooth and timely delivery of products. The position also involves handling queries, monitoring stock levels, and providing administrative support across the team.

Key Responsibilities

• Answering telephone calls professionally and courteously
• Processing customer orders accurately and efficiently
• Managing direct shipments from supplier to customer
• Placing orders with internal and external suppliers and arranging deliveries
• Monitoring stock levels in line with demand and supplier lead times
• Managing customer expectations and communicating proactively regarding any issues
• Handling invoice queries and raising credit notes where required
• Supporting across different operational areas, including specification (key accounts) and merchant & distribution
• Maintaining confidentiality when handling sensitive customer information
• Supporting the wider team with any additional tasks as required

About You

• Previous experience in a customer service role
• Previous experience dealing with purchase orders
• Previous experience within data entry
• Strong attention to detail and high level of accuracy
• Excellent organisational skills and ability to prioritise workload
• Outstanding communication skills - both written and verbal
• Confident IT user with good knowledge of Microsoft Office
• Ability to work under pressure and meet deadlines
• Self-motivated, proactive, and a strong team player
• Takes ownership of tasks and sees them through to resolution
• Experience within construction or roofing (desirable but not essential)

Benefits

• 24 days holiday, increasing to 25 and 26 days after 2 years' service
• Healthcare cash plan
• Salary sacrifice pension (7% employer contribution / 5% employee contribution)
• Employee Assistance Programme