Customer Service Co-ordinator

William Grant & Sons; Bellshill; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading beverage manufacturer is seeking a proactive Customer Service Co-ordinator for a 6-month fixed-term contract in Bellshill. The role focuses on building strong customer relationships, managing sales orders accurately, and collaborating with various teams to ensure timely delivery. Ideal candidates will have a background in customer service and strong communication and problem-solving skills.

Benefits

Competitive salary and benefits

Bonus plan eligibility

Generous holiday entitlement

Private Healthcare

Defined contribution pension plan

Employee Assistance Programme

Life Assurance cover

Product allocation

Cycle to Work scheme

Learning resources

Qualifications

• Previous customer service or order management experience.
• Strong communication skills.
• Ability to multitask in a fast-paced environment.
• Proactive problem-solver with a positive attitude.

Responsibilities

• Building and maintaining strong relationships with customers.
• Managing customer sales orders and ensuring delivery accuracy.
• Collaborating with internal teams to ensure timely order delivery.

Skills

Communication

Problem-Solving

Multitasking

Customer Relationship Management

Job description

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Customer Service Co-ordinator - 6 month FTC

The Opportunity

We are looking for a proactive Customer Service Co-ordinator to join our dynamic Customer service team in Bellshill on a fixed term basis.

What you’ll be doing

As a Customer Service Co-ordinator, you are responsible for building and maintaining strong relationships with customers, acting as the main point of contact to provide support and handle enquires. With great customer service at the forefront of what we do, you will create and manage customer sales orders and ensure the accuracy of delivery information.

Manage all shipments and bookings with Freight Forwarders in preparation of export documentation. Collaborate with internal teams including Commercial, production and logistics to ensure that orders are delivered to our customers on time and in full.

About You

• Previous experience in customer service or order management.
• Strong communication skills and a keen eye for detail.
• Ability to multitask in a fast-paced environment.
• A proactive problem-solver with a positive attitude.

What can we offer you?

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

If you thrive in a fast-paced environment, enjoy working collaboratively with peers and problem solving, we want to hear from you.

Are you that ‘Rare Character’ we are looking for?

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Supply Chain

• Industries

  Beverage Manufacturing

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