On Board Host

SSP UK & Ireland; City of Edinburgh; On-site; GBP 27,000 - 36,000; Full time

Job summary

Join a leading catering provider as an On Board Host, delivering exceptional customer service on TransPennine Express trains. Full training provided, with opportunities for internal growth, employee discounts, and a rewarding work environment. Full-time and part-time positions available with flexible shifts.

Benefits

Employee Discounts

Health and Wellbeing Support

Internal Growth Opportunities

Financial Support

Holiday Allowance

Referral Rewards

Travel and Leisure Pass

Qualifications

• Strong customer service skills are crucial for engaging with passengers.
• Ability to manage stock accurately and meet sales targets independently.

Responsibilities

• Provide at-seat trolley service, ensuring outstanding customer interactions.
• Accurately account for stock and manage transactions as part of duties.
• Assist passengers with information regarding services, ticketing, and disruptions.

Skills

Customer Service

Sales Management

Hygiene Standards

Job description

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Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Edinburgh Waverly Station.

Hours: Permanent Full Time 40 hours & Part Time (weekends only) 20 Hours

Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends

Pay Rate: £ 13.20 per hour plus commission

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Full training will be provided.

As An On Board Host You’ll

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.
  
  

WHY JOIN AS AN ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
  
  

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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