Customer Service Co-ordinator

Driver Hire Borders; Peebles; On-site; Full time

Job summary

A dynamic team in Peebles is searching for a Customer Service Co-ordinator to enhance their service delivery. The role involves ensuring smooth communication between customers and internal teams, managing inquiries, and delivering top-notch customer service. Ideal candidates will have strong organizational and communication skills, alongside a proven administrative background.

Qualifications

• Proven administrative experience.
• Strong team player with ability to work independently.
• Full UK driving licence preferred but not essential.

Responsibilities

• Oversee and support all customer requirements related to post-sale and service activities.
• Process routine parts orders efficiently and accurately.
• Respond to service enquiries professionally and promptly.

Skills

Organisational skills

Problem-solving

Communication skills

Teamwork

Relationship building

Job description

A great team in Peebles is looking for the perfect new addition... could it be you?

They are looking for an organised and customer focused Customer Service Co-ordinator to join their team. You'll be the key link between our customers, engineers, and internal departments ensuring smooth communication and excellent service delivery.

The Role: Reporting to the Customer Service Manager, the Customer Service Co-ordinator will be responsible for -

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  Oversee and support all customer requirements related to post-sale and service activities

  
  


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  Process routine parts orders efficiently and accurately

  
  


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  Respond to service enquiries professionally and promptly

  
  


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  Coordinate change parts to ensure timely delivery

  
  


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  Provide a consistently smooth and responsive customer service experience

  
  


• Office based role, with potential site visits to suppliers and manufacturers across the UK and Italy

Requirements:

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  Proven administrative experience with excellent organisational skills

  
  


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  Strong problem-solving ability and a proactive mindset

  
  


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  Full UK driving licence (preferred but not essential)

  
  


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  Basic technical understanding or willingness to learn

  
  


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  Strong team player with the ability to work independently when needed

  
  


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  Ability to build and maintain positive relationships with stakeholders

  
  


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  Excellent verbal and written communication skills

  
  

Pay rate:

• £12.60 per hour (includes paid lunch breaks)

Hours:

Core hours are between 8am and 5:30pm, with alternating early starts and finishes.



To apply send cv and cover letter to [e-mail]