Customer Service Coordinator

JR United Kingdom; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading manufacturing organization in Livingston is seeking an experienced Customer Service Coordinator to handle customer account management. This position involves processing orders, maintaining customer relationships, and collaborating with internal teams to ensure efficient service. Suitable candidates should possess strong communication skills and have a background in customer service within a manufacturing context.

Qualifications

• Proven experience in Customer Administration or related field.
• Background in a manufacturing or distribution environment is preferred.

Responsibilities

• Manage customer accounts and relationships.
• Process and track customer orders through delivery.
• Collaborate with internal departments to resolve issues.

Skills

Customer service

Relationship management

Attention to detail

Communication

IT skills

Tools

MS Word

Excel

CRM systems

ERP systems

Job description

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Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established manufacturing organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer Service Coordinator to join their team on a permanent basis.

Key Responsibilities

• Manage a portfolio of customer accounts, building and maintaining strong relationships
• Process customer orders and track them through to delivery
• Allocate stock accurately to customer orders
• Provide customer account reports and forecasts to internal stakeholders
• Collaborate with internal departments throughout the order lifecycle
• Resolve issues promptly, providing effective and customer-focused solutions

Background and Experience Required

• Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager
• Background in a fast-paced manufacturing, supply chain, or distribution environment
• Strong customer service and relationship management skills
• Excellent attention to detail and high level of accuracy
• Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems
• Clear and professional communication skills, both written and verbal