Customer Service Coordinator

JR United Kingdom; Livingston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A successful manufacturing organisation based in Livingston is looking for a Customer Service Coordinator to manage customer accounts and ensure effective order processing. This permanent role involves building strong relationships, collaborating with internal teams, and maintaining high accuracy in order management. Candidates should bring substantial experience in customer service, particularly within a fast-paced environment.

Qualifications

• Proven experience in a similar role like Customer Administrator or Account Manager.
• Experience in manufacturing or distribution environments is essential.
• Clear communication skills and strong customer service focus.

Responsibilities

• Manage customer accounts and relationships.
• Process orders and track deliveries.
• Provide account reports and resolve issues effectively.

Skills

Customer service

Relationship management

Attention to detail

IT skills

Communication skills

Tools

MS Word

Excel

CRM systems

ERP systems

Job description

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Customer Service Coordinator, livingston

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Client:

Escape Recruitment Services

Location:

livingston, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established manufacturing organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer Service Coordinator to join their team on a permanent basis.

Key Responsibilities

• Manage a portfolio of customer accounts, building and maintaining strong relationships
• Process customer orders and track them through to delivery
• Allocate stock accurately to customer orders
• Provide customer account reports and forecasts to internal stakeholders
• Collaborate with internal departments throughout the order lifecycle
• Resolve issues promptly, providing effective and customer-focused solutions

Background and Experience Required

• Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager
• Background in a fast-paced manufacturing, supply chain, or distribution environment
• Strong customer service and relationship management skills
• Excellent attention to detail and high level of accuracy
• Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems
• Clear and professional communication skills, both written and verbal