Customer Service Cashier — Fast, Friendly Banking

HSBC Holdings plc; United Kingdom; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Private healthcare

Non-contributory pension

Enhanced parental/adoption pay

Job summary

HSBC Holdings plc in Guernsey seeks a Customer Service Representative- Cashier to deliver high-quality, friendly service at the branch. You will handle cash withdrawals and deposits and guide customers to direct channels as appropriate.

The role requires strong communication skills, a customer-focused mindset, and accuracy in cashiering activities. You will work with colleagues to meet customer needs while upholding HSBC's standards of fairness and service.

Qualifications

• Customer-focused approach with a passion for superior service.
• Ability to handle cash with accuracy and integrity.
• Strong interpersonal and communication skills in customer conversations.

Responsibilities

• Provide high quality, personalised customer service at branch counter.
• Handle cash withdrawals and deposits accurately and securely.
• Encourage use of Internet Banking, phone Banking and self-service points.
• Develop knowledge of HSBC products to connect customers to the right service.
• Collaborate with branch colleagues to meet customer needs.
• Treat customers fairly and uphold HSBC standards in all dealings.

Skills

Customer service

Cash handling

Communication skills

Proactive selling

Tools

Internet Banking

Job description

HSBC Holdings plc in Guernsey seeks a Customer Service Representative- Cashier to deliver high-quality, friendly service at the branch. You will handle cash withdrawals and deposits and guide customers to direct channels as appropriate.

The role requires strong communication skills, a customer-focused mindset, and accuracy in cashiering activities. You will work with colleagues to meet customer needs while upholding HSBC's standards of fairness and service.