Customer Service Associate — Flexible Shifts & Perks

East of England Co-op; Bury St Edmunds; Remote; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Competitive pay £12.73 per hour

20% discount in food stores

22 days holiday + bank holidays

Pension contribution 5%

Death in service benefit

Training and apprenticeship programmes

Staff discounts across 900+ retailers

Employee assistance programme

Job summary

East of England Co-op is hiring a Customer Service Assistant in Bury St Edmunds. You will support daily store operations, help ensure excellent customer service, and contribute to presentation and compliance. The role offers flexible shifts and opportunities to engage with the local community.

The successful candidate will be friendly, reliable, and proactive, with basic numeracy and IT skills and a willingness to learn. 21.5 hours weekly, in-store roles across weekdays.

Qualifications

• Friendly and approachable
• Reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy and IT skills

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation
• Help maintain compliance and store presentation
• Engage with local community and customers
• Assist colleagues to meet daily targets and operate smoothly

Skills

Friendly and approachable

Reliable team player

Effective communication

Positive attitude

Engaged and self-motivated

Willing to learn

Basic numeracy and literacy

IT skills

Job description

East of England Co-op is hiring a Customer Service Assistant in Bury St Edmunds. You will support daily store operations, help ensure excellent customer service, and contribute to presentation and compliance. The role offers flexible shifts and opportunities to engage with the local community.

The successful candidate will be friendly, reliable, and proactive, with basic numeracy and IT skills and a willingness to learn. 21.5 hours weekly, in-store roles across weekdays.