Customer Service Associate

Greystar Worldwide, LLC; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global real estate company is seeking a Property Manager in London to oversee day-to-day operations and enhance resident experiences. The role involves customer service, marketing, and compliance with health and safety regulations. Ideal candidates will possess strong interpersonal skills and a good general education, with proficiency in Microsoft Office and knowledge of UK regulations.

Qualifications

• Experience in a customer-facing role is essential.
• Knowledge of UK Health and Safety requirements is preferred.
• Ability to work autonomously and make decisions.

Responsibilities

• Manage day-to-day operations of the property and community.
• Deliver exceptional customer service and support resident experiences.
• Conduct marketing and leasing activities to promote the property.

Skills

Customer service

Relationship-building

Organizational skills

Numerical skills

Fluency in English

Education

Good general education level

Tools

Microsoft Office

Databases

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration, promoting and maintaining an excellent resident experience to achieve occupancy and retention goals.

JOB DESCRIPTION

Key Role Responsibilities

1. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
2. Supports the creation of a positive, memorable experience for residents.
3. Delivers all aspects of customer service, including comprehensive front-of-house service, anticipating and exceeding resident expectations.
4. Responds positively to customer queries and complaints, identifying and undertaking appropriate actions in line with Greystar’s complaints procedure.
5. Supports events and activities within the community.
6. Establishes and maintains relationships with university clients.
7. Develops and maintains local knowledge and information resources relevant to resident needs, such as travel, entertainment, and amenities.
8. Completes administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases.
9. Undertakes marketing activities such as attending open days and leafleting to promote the property.
10. Carries out sales and leasing activities, including viewings, following up on enquiries, and sales conversions.
11. Assists with summer community preparations, including move-in and move-out processes.
12. Completes health and safety compliance activities in line with company policies and procedures.
13. Participates in an on-call roster to provide out-of-hours emergency support for the community.
14. Chases outstanding rent arrears following rent collection procedures to meet property targets.
15. Promotes tenancy extensions and other revenue streams such as vending.
16. Raises purchase orders in accordance with procedures.
17. Ensures tenant refunds are completed promptly and in line with company policy.
18. Looks to maximise the efficiency of utilities.
19. Follows established policies and procedures, monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes, reporting violations or infractions accordingly.

Health and Safety & Other Behaviours

• Demonstrates safe behaviours in accordance with company, property, and departmental policies, reporting issues promptly.
• Identifies areas for improvement, offers suggestions, and implements ideas to achieve operational excellence.
• Keeps abreast of industry changes through training and development.

About You

• Good general education level.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other systems such as databases or booking systems (training provided).
• Knowledge of UK Health and Safety requirements and legislation.

Experience & Skills

• Excellent customer service skills with significant experience in a customer-facing role.
• Strong relationship-building and influencing skills.
• Ability to work autonomously, making decisions when required.
• Fluent in English, both verbal and written.
• Excellent organisation skills, with ability to multitask and prioritise.
• Numerical skills for activity management.
• Culturally aware, adaptable in communication and negotiation.
• Flexible and adaptable to change.
• Enthusiastic about delivering exceptional stakeholder experiences and continuous self-improvement.