Customer Service Associate

MetLife UK; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in financial services is seeking a Customer Service Associate to join their Employee Benefits Servicing team in Brighton. In this role, you will provide exceptional customer service while managing insurance and benefits platforms. The ideal candidate will have relevant experience and strong communication skills, ensuring high-quality service delivery and supporting ambitious business objectives.

Benefits

9% employer pension contributions with up to 4% matching

Comprehensive private medical insurance

Income protection insurance

Life insurance

£20 benefits allowance per month

Qualifications

• Detail-oriented professional with customer service or administrative experience.
• Self-motivated with a proactive approach.
• Ability to thrive in a busy environment.

Responsibilities

• Administer Life Insurance and Income Protection schemes.
• Respond to broker and client inquiries via email and phone.
• Update systems to maintain accurate client data.

Skills

Customer Service

Communication

Attention to Detail

Organizational Skills

Education

A - C in English & Maths GCSE or equivalent qualification

Tools

Microsoft Office

Job description

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The Team You Will Join

We're seeking a detail-oriented professional to join our Employee Benefits Servicing team. This role supports financial advisors and employers, managing insurance and benefits platforms with exceptional customer service.

Requirements

Description and Requirements

The Team You Will Join

We're seeking a detail-oriented professional to join our Employee Benefits Servicing team. This role supports financial advisors and employers, managing insurance and benefits platforms with exceptional customer service.

The Opportunity

The Customer Service Associate is responsible for Administering Life Insurance and Income Protection schemes. Responding to broker and client inquiries via email. Primary responsibility will be receiving incoming calls from customers. Updating systems to maintain accurate client data. Collaborating with internal teams to support customer needs. Managing cases to minimize business risks. Ensuring high-quality service delivery with every interaction. Success in this role requires customer service or administrative experience & strong communication skills. The Customer Service Associate is responsible for Administering Life Insurance and Income Protection schemes supporting ambitious growth and sales targets. You’ll collaborate closely with external clients, sales, underwriting and all operational departments in an environment where every contribution is respected, and every perspective is heard.

What You Need To Succeed (Required Qualifications)

• Customer Service, and/or Administration
• Confidence in dealing with customers on the telephone
• Able to thrive in a busy environment
• A - C in English & Maths GCSE or equivalent qualification.
• Ability to interact professionally with people at all levels
• Self-motivated with a positive, proactive approach
• Proficient in Microsoft Office (Excel, Outlook, Word)
• High level of organization and attention to detail
• Happy and able to commit to a 12 month fixed term contract
  
  
  

What Can Give You An Edge (Additional Skills)

• Relevant experience in Customer Service or Administration roles.
• Insurance Industry Certifications (CII)
• Previous Group Risk Insurance experience
  
  
  

Benefits We Offer

MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select.

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.

At MetLife, it’s #AllTogetherPossible . Join us!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

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