Customer Service Assistant - Stourbridge

Coventry Building Society; Stourbridge; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

28 days holiday

Annual discretionary bonus

Personal pension with enhanced contrib

Wellbeing support

Life assurance (6x salary)

Parental leave

Job summary

Coventry Building Society is hiring for a full-time Customer Service role at our Stourbridge area branch. The role supports a diverse range of customers in a busy, friendly environment, handling cash accurately and delivering great service day to day.

You’ll engage with customers, answer queries, and keep information up to date while following policies and procedures. A positive, detail-oriented approach is essential.

Qualifications

• Experience in a customer focused role (retail, hospitality or call centre).
• Experience of handling cash and processing customer details accurately.

Responsibilities

• Deal with cash transactions accurately and securely.
• Assist customers with inquiries and service requests.
• Take telephone calls for the Customer Service area and provide friendly support.
• Handle admin tasks and maintain up-to-date records.

Skills

Customer service

Cash handling

Attention to detail

Communication

Data accuracy

Job description

About the roleWe’re looking for a friendly, helpful person to join the team in our Trowbridge branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a 12 month maternity cover.This is a full-time role working:Monday-Friday- 08:45-17:00 & Alternate Saturdays 08:45-12:30.This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.Our benefits include:28 days holiday a year plus bank holidays and a holiday buy/sell schemeAnnual discretionary bonus schemePersonal pension with enhanced contributionsMaternity, paternity and shared parental leaveExtensive wellbeing supportLife assurance (6 times annual salary)We reserve the right to close this advert early if we receive a high volume of suitable applicationsAbout youFor this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.For this role you’ll need to have:Current experience in a customer focused role (e.g. retail, hospitality or call centre)Experience of interacting directly with customers and providing a great service on a daily basisGood attention to detail with experience of processing customer details or data accuratelyExperience in these areas would be helpful:Experience of cash handlingFollowing policies and processesAbility to deal with more challenging or sensitive customer situationsAbout usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.Proud to be a Disability Confident Committed EmployerWe’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.FeedbackWe are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.LocationStourbridge