Customer Service Assistant

Co-operative Bank plc; Chipping Sodbury; On-site; GBP 47,000 - 57,000; Full time

Benefits offered by this job

28 days holiday

Annual discretionary bonus

Pension

Parental leave

Life assurance

Job summary

The Co-operative Bank in Chipping Sodbury is seeking a friendly branch team member to support customers in a busy, community-focused environment. The role is full-time, with hours 8.45am–5pm Monday to Friday and every other Saturday 8.45am–12.30pm.

You’ll handle cash accurately, assist customers with a wide range of needs, take calls for the Customer Service area, and stay up to date with products, policies and procedures.

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience of interacting directly with customers and providing a great service on a daily basis.
• Good attention to detail with experience of processing customer details or data accurately.
• Experience of cash handling would be helpful.
• Following policies and processes would be helpful.
• Ability to deal with more challenging or sensitive customer situations would be helpful.

Responsibilities

• Support a wide range of customers in a friendly, efficient manner.
• Handle cash transactions carefully and accurately.
• Take telephone calls for the broader Customer Service area.
• Keep up to date with our services, policies and procedures.
• Ensure accurate handling of customer data at all times.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Job description

We’re looking for a friendly, helpful person to join the team in our Chipping Sodbury branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a full time role working 8.45am - 5pm Monday - Friday with every other Saturday 8.45am - 12.30pm.

This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

For this role you’ll need to have:

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately

Experience in these areas would be helpful:

• Experience of cash handling
• Following policies and processes
• Ability to deal with more challenging or sensitive customer situations

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

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