Customer Service Assistants

Co-operative Bank Plc; Tamworth; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Holiday entitlement

Pay review

Pension

Annual bonus scheme

Parental leave

Wellbeing support

Retail discounts

Recognition program

Job summary

The Co-operative Bank Plc in Tamworth is seeking a friendly Customer Service Assistant to join our Saturday team. This part-time role runs 8:45am to 12:30pm every Saturday, supporting customers in a welcoming branch and handling cash transactions with care.

You will engage with a diverse range of customers, stay up to date with our services and policies, and perform admin duties as needed. Overtime opportunities may arise during busy periods, reflecting our flexible, community‑mocused approach.

Qualifications

• People-focused and friendly approach.
• Strong communication with diverse customers.
• Desirable cash handling experience.

Responsibilities

• Deal with cash transactions carefully and accurately.
• Take calls and support the wider Customer Service area.
• Assist customers with a friendly, efficient service and manage admin tasks.

Skills

People skills

Excellent communication

Cash handling

Attention to detail

Job description

We're looking for a friendly, helpful person to join the team in our Tamworth branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a part time opportunity working 8.45am - 12.30pm every Saturday. It will suit someone who's at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area. There also lots of opportunities for overtime as many of our Saturday Customer Service Assistants support us during our busier periods when they're able to.

You'll be a people person with a positive, personable attitude and excellent communication skills. It's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. It will be essential to have the confidence to talk with lots of people, have a strong customer/people focus and the ability to be accurate. Desirable experience will be cash handling and processing details.

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters

• 25 days holiday plus Bank Holidays (pro rata)
• Ability to buy and sell holiday allowance
• Annual pay review
• Personal pension
• Annual Success Share scheme
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• 'My Lifestyle' retail discounts
• Service recognition