Customer Service Assistant - Trowbridge

Coventry Building Society; United Kingdom; Remote; GBP 22,000 - 30,000; Part time

Benefits offered by this job

28 days holiday

Discretionary bonus

Pension with enhanced contributions

Maternity/paternity/shared parental/le

Wellbeing support

Life assurance

Job summary

Coventry Building Society in Trowbridge is seeking a friendly Customer Service Assistant to join our branch team on a part-time basis. The role focuses on delivering great service to customers, handling cash and processing data accurately, with a supportive, community-focused environment.

You’ll work 27.75 hours per week with a shift pattern including weekdays and some Saturday mornings, contributing to a welcoming experience and ensuring our policies and processes are followed and customers’

Qualifications

• Experience in customer-focused roles such as retail, hospitality or call centre.
• Ability to interact with diverse customers and provide excellent service.
• Strong attention to detail when handling customer data and cash transactions.

Responsibilities

• Provide friendly, helpful customer service in the branch.
• Process customer details and cash transactions accurately and securely.
• Support daily branch administration and adhere to policies and procedures.

Skills

Customer service

Cash handling

Data entry

Attention to detail

Job description

# Customer Service Assistant - TrowbridgeShare roleApplyHave an account? Log in to apply.## Job overviewLocation:TrowbridgeHours:Part Time - 27.75 hoursClosing Date:21 Sep 2026Salary Details:£25,725 FTE pro rata'd (includes a 5% shift allowance)## Summary## About the roleWe’re looking for a friendly, helpful person to join the team in our Trowbridge branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a 12 month maternity cover.This is a part time role working:Week 1 – Monday to Fri 8:45am – 2:45pmWeek 2 – Monday to Friday 8:45am – 2:45pm day plus Saturday 8:45 – 12:30 (with a day off in lieu for Saturday)This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.**Our benefits include:*** 28 days holiday a year plus bank holidays and a holiday buy/sell scheme* Annual discretionary bonus scheme* Personal pension with enhanced contributions* Maternity, paternity and shared parental leave* Extensive wellbeing support* Life assurance (6 times annual salary)We reserve the right to close this advert early if we receive a high volume of suitable applications## About youFor this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.For this role you’ll need to have:* Current experience in a customer focused role (e.g. retail, hospitality or call centre)* Experience of interacting directly with customers and providing a great service on a daily basis* Good attention to detail with experience of processing customer details or data accuratelyExperience in these areas would be helpful:* Experience of cash handling* Following policies and processes* Ability to deal with more challenging or sensitive customer situations## About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.**Flexibility and why it matters**We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.**Proud to be a Disability Confident Committed Employer**We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.**Feedback**We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.## LocationTrowbridge