Customer Service Assistant - Stourbridge

Co-operative Bank plc; Stourbridge; Hybrid; GBP 52,000 - 65,000; Full time

Benefits offered by this job

28 days holiday plus bank holidays

Annual discretionary bonus

Pension with enhanced contributions

Maternity, paternity and shared leave

Life assurance (6x salary)

Job summary

The Co-operative Bank plc is seeking a friendly, helpful person to join the team at our Trowbridge branch for a 12 month maternity cover. The role is full-time, with Monday to Friday 08:45-17:00 and alternate Saturdays 08:45-12:30, in a welcoming, community-focused environment.

You will engage with a diverse range of customers, manage cash transactions carefully, and handle admin tasks while staying up to date with our policies and procedures.

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately

Responsibilities

• Deal with cash transactions accurately and securely
• Take telephone calls for the Customer Service area and support colleagues
• Keep up to date with services, policies and procedures and handle admin tasks

Skills

Customer service

Cash handling

Attention to detail

Policy adherence

Conflict handling

Job description

About the role

We’re looking for a friendly, helpful person to join the team in our Trowbridge branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a 12 month maternity cover.

This is a full-time role working:

Monday-Friday- 08:45-17:00 & Alternate Saturdays 08:45-12:30.

This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme


• Annual discretionary bonus scheme


• Personal pension with enhanced contributions


• Maternity, paternity and shared parental leave


• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

For this role you’ll need to have:

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)


• Experience of interacting directly with customers and providing a great service on a daily basis


• Good attention to detail with experience of processing customer details or data accurately

Experience in these areas would be helpful:

• Experience of cash handling


• Following policies and processes


• Ability to deal with more challenging or sensitive customer situations

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

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Coventry-Binley Business Park, Hybrid, Manchester

All Departments All Departments:

Customer, Customer Service

Vacancy Type Employment Type:

Full Time

Advertising Salary: Salary Details:

Up to £65,000 (dependant on relevant experience)