Saturday Customer Service Assistant

Coventry Building Society; Bath; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

25 days holiday plus Bank Holidays (pr

Personal pension

Annual pay review

Wellbeing support

My Lifestyle retail discounts

Job summary

Coventry Building Society in Bath is seeking a friendly Customer Service Assistant for Saturdays, 8.45am to 12.30pm, with up to 3.75 hours per week. You will support customers with a welcoming approach, handle cash accurately, and contribute to a service-focused team in a community branch.

Benefits are highlighted, including holiday entitlements, pension, and wellbeing support, with opportunities for overtime during busy periods.

Qualifications

• Excellent communication and customer service skills.
• Desirable experience will be cash handling.
• Friendly and helpful attitude.

Responsibilities

• Support a wide range of customers in Bath branch and provide a great customer experience.
• Handle cash transactions carefully and accurately.
• Take calls and assist with duties for the broader Customer Service area.

Skills

Communication skills

Cash handling

People skills

Job description

# Saturday Customer Service AssistantShare roleApplyHave an account? Log in to apply.## Job overviewLocation:BathHours:Part Time - Saturday (up to 3.75 hours per week)Closing Date:25 Sep 2026Salary Details:£12.63 per hour## Summary## About the roleWe’re looking for a friendly, helpful person to join the team in our Bath branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.**This is a part time opportunity working 8.45am - 12.30pm every Saturday.** It will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.There also lots of opportunities for overtime as many of our Saturday Customer Service Assistants support us during our busier periods when they're able to.Benefits include:* 25 days holiday plus Bank Holidays (pro rata)* Ability to buy and sell holiday allowance* Annual pay review* Personal pension* Annual Success Share scheme* Maternity, paternity and shared parental leave* Extensive wellbeing support* ‘My Lifestyle’ retail discounts* Service recognition## About youYou’ll be a people person with a positive, personable attitude and excellent communication skills. It's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.It will be essential to have the confidence to talk with lots of people, have a strong customer/people focus and the ability to be accurate.Desirable experience will be cash handling and processing details.## About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.**Flexibility and why it matters**We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.**Proud to be a Disability Confident Committed Employer**We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.**Feedback**We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.