Customer Service Assistant - St Albans

Herts Legal Service - Hertfordshire County Council; St Albans; On-site; GBP 26,000 - 27,000; Part time

Job summary

Hertfordshire Libraries is seeking a Customer Service Assistant for weekend work at St Albans Library. You will deliver excellent customer service, provide IT support, help users locate information and resources, and assist with library activities.

You will log and search information on library systems, issue and return books, tidy shelves, and work as part of a friendly team in a busy public service. This permanent, weekend-only role (Saturdays/Sundays) offers a starting salary of £26,016 with

Qualifications

• Experience in a customer-focused environment.
• Ability to log and search information on library systems.
• Organised with the ability to prioritise tasks.
• Willingness to work weekends.

Responsibilities

• Deliver customer service and information services.
• Assist with IT support and resources.
• Issue/return books and tidy shelves.
• Support ad hoc library activities.

Skills

Customer service

IT literacy

Tools

Library IT systems

Job description

Job Title: Customer Service Assistants

Starting Salary: £26,016 opportunity to progress to £26,427 per annum (pro rata for part time)

Hours: 1 x 6.5 hours (Saturday - please see Rota attached)

Additional Hours: 1 x 4 hours (Sunday - please see Rota attached)

Location: St Albans

Contract Type: Permanent

Directorate: Resources

About The Team

Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.

St Albans Library is the busiest library in Hertfordshire, with a large and friendly team providing services to a diverse community. This role is a weekend-only post, with the successful candidate working (Saturdays/Sundays) only. Please refer to the attached rota for details.

About The Role

The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.

You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.

About You

You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.

Essential

• Knowledge of and/or experience of working in a customer focussed environment
• Evidence of understanding and application of good customer services principles
• Demonstrable organisational skills, showing a methodical ability to prioritise tasks
• Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives

Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 4. Please locate the job profile here:

Job profiles - Community services

To hear more about this opportunity please contact Rebecca Searl or Marco Peveri on 0300 123 4049 for an informal discussion about the role.

Interview Date: 14th October 2026

Additional Information

We are changing Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be aDisability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.

Attached Documents

• Rota 6.5 hour Saturday Customer Service Assistant St Albans .pdf
• Rota 4 hour Sunday Customer Service Assistant - St Albans .pdf