Assistant Customer Service Supervisor - Stevenage

Herts Legal Service - Hertfordshire County Council; Stevenage; On-site; GBP 26,000 - 29,000; Full time

Job summary

Hertfordshire County Council is seeking an Assistant Customer Service Supervisor for Stevenage Library. The role focuses on supervising a busy team, staffing timetabling, and data reporting to support library operations and safety.

You will assist the Library Manager in delivering frontline services, engaging with the public, and promoting library activities across Stevenage. The post requires strong communication and organisational skills and a customer‑focussed approach.

Qualifications

• Excellent communication and administration skills.
• Demonstrable experience in leading a team in a supervisory role.
• Excellent time management and organisational skills.
• Competent user of Microsoft Word and Excel to collate and present data.

Responsibilities

• Support the Library Manager to actively supervise the Stevenage Library team including staff timetabling, training and development.
• Assist with monthly statistics and data reporting, plus Health & Safety duties as required.
• Act as the senior on duty when needed and lead from the front.
• Contribute to the delivery and promotion of frontline library services and outreach activities.
• Help deliver a programme of library events and activities.

Skills

Communication

Administration

Team leadership

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

Hours: 36.50

Job Title: Assistant Customer Service Supervisor - Stevenage Library

Starting Salary: £26,427 opportunity to progress to £29,071 per annum (pro rata for part time)

Hours: 36.50

Location: Stevenage

Contract Type: Permanent

Directorate: Resources

About The Team

Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries

Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.

About The Role

Stevenage is a busy library with a large, friendly team providing services to a diverse community. This post includes working on weekdays to 19.15/18.15 and every Sunday from 11.45 to 16.15. Please see rota attached.

To support the delivery of the Inspiring Libraries 10-year strategy.

You will have the skills and abilities to support the Library Manager to actively supervise the team at Stevenage Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly statistical information.

You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required.

Essential

About you

• You will have excellent communication and admin skills and you will be passionate about providing great customer care.
• You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.
• You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
• You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.

Desirable

• Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.

Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people’s lives.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 6. Please locate the job profile here:

Job profiles - Community services

Interview Date: to be confirmed

Additional Information

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be aDisability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.

Attached documents

• Rota Assistant Customer Service Supervisor - 36.50 Hours .pdf