Customer Service Assistant x2

West Lancashire Borough Council; Ormskirk; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

LGPS (Local Government Pension Scheme)

Work-life balance policies

Personal development

Job summary

West Lancashire Borough Council is seeking a highly motivated, customer-focused individual to join our busy Customer Services team. You will be a frontline representative, helping residents with enquiries and guiding them to the right services.

We offer a competitive salary, generous annual leave entitlements, Local Government Pension Scheme, work-life balance policies and support for personal development as part of our employment terms.

Qualifications

• Customer-focused individual with a commitment to delivering high-quality service.
• Strong communication and interpersonal skills are desirable.

Responsibilities

• Join our busy Customer Services team and contribute to frontline service delivery.
• Help residents and partners by resolving enquiries and directing to appropriate services.

Skills

Customer service orientation

Teamwork

Job description

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role

• Enjoy working in a busy, customer-focused environment?
• Want a new and exciting challenge?

If the answer to these questions is \"yes\", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer-focused individual to join our busy Customer Services team.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

• A competitive salary
• generous annual leave entitlement
• Local Government Pension Scheme
• work life balance policies
• support for your personal development

Please note: We reserve the right to close this vacancy early should sufficient applications be received.