Customer Services Assistant x2

West Lancashire Borough Council; Ormskirk; On-site; GBP 23,000 - 29,000; Full time

Job summary

West Lancashire Borough Council is seeking a customer-focused individual to join our busy Customer Services team in Ormskirk/Skelmersdale. You will be the first point of contact for service enquiries via our Contact Centre and Customer Service Point, delivering accurate information and advice on Council services.

You will respond to enquiries with empathy, work as part of a team, and adapt to a 8.30am–5.30pm Monday to Friday schedule.

Qualifications

• You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Ormskirk and Skelmersdale.
• Respond to customer enquiries and establish which services are required, providing information and advice.
• You will need to be flexible in your approach to working hours to meet the needs of the service (8.30am–5.30pm, Mon–Fri).

Responsibilities

• Be the initial contact for service enquiries at the Contact Centre and Customer Service Point.
• Assess customer needs and direct them to appropriate services.
• Provide clear information and guidance about Council services.

Skills

Communication skills

Customer focus

Team player

Flexible hours

Job description

ClosingDate: 23.59 hours GMT on Sunday 01 November 2026

Reference: HR-0158-26

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role

• Enjoy working in a busy, customer focused environment?
• Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team.

About You!

You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Ormskirk and Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

So, if you think you are up to the challenge, we would love to hear from you.

Please note: We reserve the right to close this vacancy early should sufficient applications be received.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.