Customer Service Assistant / Pin Technician - Croydon

Tenpin Ltd; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Retailer discounts (Tenpin Treats)

Best Doctors

Free bowling for family and friends

Free food when working 6 hours or more

Enhanced maternity/paternity/adoption

Medicash HealthCare Cashback

Employee assistance programme

Free counselling

Life assurance - 2x annual salary

Long service awards

Recommend a friend

On the spot rewards

Job summary

Tenpin Ltd is seeking a Customer Service Assistant / Pin Technician in Croydon to deliver an outstanding guest experience across bowling and entertainment offerings. You will welcome customers, assist with bookings, and support celebrations while also helping with maintenance and safety of lanes and equipment.

The role requires energy, a positive attitude, and willingness to learn about bowling machinery. Weekend work will be part of a flexible pattern, with opportunities to contribute to a

Qualifications

• No experience needed, just willingness to learn about bowling machinery.
• Able to provide high levels of customer service and have strong communication skills.
• Fully flexible around working pattern (evening and weekends will be required).

Responsibilities

• Check customers in at reception and answer questions to help plan visits.
• Maintain cleanliness and assist with food and drink service.
• Assist in maintenance tasks and support the Pin Technician activities when required.

Skills

Customer service

Communication

Team player

Flexible hours

Job description

Customer Service Assistant / Pin Technician - Croydon Come join our fantastic team. We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!! The Role This role is spilt into 2 parts: Customer Service Assistant and Pin Technician. As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, Carrying out preventative maintenance of all bowling equipment and lanes, Undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised and able to multi-task
• A strong team player
• An eye for detail
• No experience needed, just willingness to learn about bowling machinery
• An interest in all things technical/mechanic
  Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK.

Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards