Customer Service Assistant / Pin Technician

Tenpin

Greater London

On-site

GBP 18,000 - 24,000

Full time

9 days ago

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Benefits offered by this job

Retailer discounts (Tenpin Treats)

Free Bowling for family and friends

Free Food while working 6+ hours

Enhanced family leave

Health care cash back scheme

Employee Assistance Programme

Free counselling

Life assurance – 2x annual salary

Long Service Awards

Recommend a Friend Scheme

Spot Rewards

Job summary

Tenpin is hiring across two roles: Customer Service Assistant and Pin Technician. You’ll welcome guests, handle bookings, answer questions, and spot sales opportunities while maintaining a clean, friendly centre.

You’ll also help service and maintain bowling equipment and lanes to ensure a top-notch experience. The position emphasizes exceptional customer service, a proactive attitude, and comfort dealing with customers.

Qualifications

No experience required, just willingness to learn about bowling machinery.
Flexible around working pattern (evening and weekends).
Ability to provide high levels of customer service and communicate effectively.

Responsibilities

Deliver an outstanding experience for customers at reception and events.
Maintain bowling equipment and lanes to high standards.
Support food and drink service and keep the centre clean.

Skills

Determination

Energetic

Customer service

Communication

Flexibility

Teamwork

Attention to detail

Willingness to learn

Technical interest

Tools

Bowling machinery

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

This role is spilt into 2 parts: Customer Service Assistant and Pin Technician.

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, Carrying out preventative maintenance of all bowling equipment and lanes, Undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

Full of determination, enthusiasm, and be able to work in fast-paced environment
A nothing is too much trouble attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Be approachable and helpful
Be organised and able to multi-task
A strong team player
An eye for detail
No experience needed, just willingness to learn about bowling machinery
An interest in all things technical/mechanic

Our Fantastic Benefits