Customer Service Assistant / Pin Technician

Tenpin

Ipswich

On-site

GBP 18,000 - 23,000

Full time

6 days ago

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Benefits offered by this job

Retailer discounts (Tenpin Treats)

Free bowling for family and friends

Free food (6+ hours)

Enhanced parental leave

Health care cashback

Employee assistance programme

Life assurance

Spot rewards

Job summary

Tenpin in Ipswich is hiring for two roles: Customer Service Assistant and Pin Technician. You will greet guests, manage bookings, and contribute to a fun, safe environment. You’ll also help maintain lanes and equipment to ensure a high-quality bowling experience for all visitors.

We value energetic, reliable team players who communicate well, are flexible to evenings and weekends, and eager to learn about bowling machinery in a fast-paced family venue.

Qualifications

No formal experience required for entry-level roles.
Interest in bowling machinery and mechanical systems.

Responsibilities

Deliver an outstanding customer experience, handle bookings, greet customers and serve food/drinks.
Maintain bowling lanes and equipment, perform preventative maintenance and basic repairs.

Skills

Customer service

Communication

Team player

Flexible hours

Organised

Tech interest

Tools

Bowling equipment knowledge

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

This role is spilt into 2 parts: Customer Service Assistant and Pin Technician.

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, Carrying out preventative maintenance of all bowling equipment and lanes, Undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

Full of determination, enthusiasm, and be able to work in fast-paced environment
A nothing is too much trouble attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Be approachable and helpful
Be organised and able to multi-task
A strong team player
An eye for detail
No experience needed, just willingness to learn about bowling machinery
An interest in all things technical/mechanic

Our Fantastic Benefits