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Tenpin Ltd; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Retailer discounts & Best Doctors

Free bowling for family and friends

Free meals on shift

Enhanced family leave

Employee assistance programme

Free counselling

Life assurance (2x salary)

Long service awards

Refer a Friend Scheme

Spot rewards

Job summary

Tenpin Ltd in Birmingham is seeking a Customer Service Assistant to deliver a friendly, efficient guest experience across reception bookings, enquiries, and events. You will help maintain a clean venue and assist in food and drinks service, with a confident, can-do attitude.

This role suits someone who is flexible, customer-focused and enjoys a fast-paced environment. You’ll join a team that values training and progression, plus perks such as family bowling discounts, free meals on shift, and

Qualifications

• Customer service experience preferred.
• Willingness to work evenings and weekends.
• Able to maintain cleanliness and safety across the venue.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify sales opportunities and promote entertainment options.
• Host events and assist with venue activities.
• Maintain cleanliness and safety across the area.
• Assist with food and drinks service when needed.

Skills

Excellent customer service

Communication skills

Flexible hours

Team player

Organised

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.