Read more

Tenpin Ltd; Harlow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family and friends

Free Food for shifts over 6 hours

Enhanced parental leave

Employee Assistance Programme

Free counselling

Life assurance 2x salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd in the United Kingdom is seeking a Customer Service Assistant to welcome guests, manage reception bookings, answer inquiries and help host events across our entertainment venues offering bowling, Escape Rooms, Karaoke and more.

You should be efficient, proactive and a true team player with a friendly approach. Flexibility to work evenings and weekends is essential, and Tenpin offers retailer discounts, free bowling for family and friends, and a range of benefits.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to work in a fast-paced environment.
• Flexible including evenings and weekends.
• Attention to detail and proactive attitude.

Responsibilities

• Manage reception bookings.
• Address inquiries.
• Identify sales opportunities.
• Host events.
• Maintain cleanliness.
• Prepare food and drinks.

Skills

Customer service

Communication

Team player

Flexibility

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.