Customer Service Assistant (PFI)

Riverside; Hull and East Yorkshire; Presencial; GBP 17.000 - 21.000; Jornada completa

Descripción de la vacante

Riverside is a housing association focused on improving communities across the UK. We are seeking a Customer Service Assistant to provide a friendly, professional reception service within one of our extra care facilities, greeting visitors and handling enquiries in a busy housing environment.

The role involves a 3-week rolling rota of 5.5-hour shifts, including weekends, 9-5 and bank holidays. You will need good communication and organisational skills and experience with vulnerable customers.

Formación

• Experience of working within a housing or support environment.
• Good communication and conflict resolution skills.
• Organisational skills.
• Experience working with vulnerable customers.

Responsabilidades

• Provide professional, customer-focused reception service at Riverside’s extra care facility, handling enquiries and welcoming customers and visitors.

Conocimientos

Communication

Conflict resolution

Organisational skills

Vulnerable customers

Descripción del empleo

Working Pattern: Working a 3-week rolling rota of 5.5hr shifts, incl weekends 9-5 and bank hols.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as aCustomer Service Assistant

You will be responsible for providing a professional, customer-focused reception service within one of Riverside’s extra care facilities, handling all enquiries and welcoming customers and visitors in a busy, modern housing environment.

About you

• Experience of working within a housing or support environment
• Good communication and conflict resolution skills
• Organisational skills
• Experience working with vulnerable customers

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.