Customer Service Assistant

Tenpin; West Yorkshire; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts and

Best Doctors

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adop…

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin in West Yorkshire is seeking a Customer Service Assistant to deliver an outstanding guest experience. You will manage reception bookings, answer enquiries, spot sales opportunities, host events, keep areas clean, and help with food and drinks.

A friendly, proactive attitude and confidence in customer interactions are essential. Fully flexible including evenings and weekends, you’ll thrive in a fast-paced family entertainment venue and enjoy working with a great team to entertain guests of

Qualifications

• Customer-focused and able to work in a fast-paced family entertainment venue.
• Excellent customer service and communication skills with a can-do attitude.
• Fully flexible including evenings and weekends.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and assist with food and drinks.
• Provide friendly, proactive customer interactions.
• Work as part of a supportive team to deliver great experiences.

Skills

Customer service

Communication

Team player

Flexible schedule

Attention to detail

Job description

Are you looking to work in
a fun environment where confidence, energy, and a positive attitude are all you
need? The rest we can teach you!

We have something fun for
all the family to do, regardless of age. Our centres are fantastic places to
visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's
in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena,
Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a
fabulous food menu.

The Role

As a Customer Service
Assistant, you'll provide an excellent customer experience by managing
reception bookings, addressing enquiries, identifying sales opportunities,
hosting events, maintaining cleanliness, and preparing food and drinks.

You should be efficient,
proactive, friendly, and confident in customer interactions, with exceptional
service as your priority.

Skills You Need

• Determined, enthusiastic,
  and able to work in a fast-paced environment
• Excellent customer
  service, communication skills, and a "nothing is too much trouble"
  attitude
• Fully flexible, including
  evenings and weekends
• Approachable, helpful,
  organised, strong
  attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer
  discounts and Best Doctors
• Free Bowling for family
  and friends
• Free Food (when working 6+
  hours)
• Enhanced Maternity,
  Paternity, Adoption leave
• Medicash
• Employee Assistance
  Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking
for career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.