Customer Service Assistant Over 18

Tenpin Ltd (part of Ten Entertainment Ltd); Richmond; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tenpin Treats – retailer discounts & 1

Free bowling for family & friends

Free food when working 6+ hours

Enhanced maternity/paternity/adoption

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) is looking for a Customer Service Assistant to welcome guests, manage bookings, and drive sales in a lively entertainment venue.

You will work across departments, from laser arena to karaoke rooms, hosting events and ensuring a clean, friendly environment. If you enjoy high-energy service and customer interaction, join our team and help us entertain families and friends.

Qualifications

• Driven and energetic individual with a customer-focused mindset.
• Strong communication and problem-solving abilities.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Manage reception bookings and respond to enquiries to deliver an excellent guest experience.
• Identify sales opportunities and host events across the venue.
• Maintain cleanliness and assist with food and drinks in a fast-paced entertainment environment.

Skills

Determined, enthusiastic, fast-paced

Excellent customer service

Flexible evenings & weekends

Team player, detail-oriented

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.