Customer Care- Part time over 18's

TN United Kingdom; Worcester; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Care Assistant, where your friendly demeanor and effective communication skills will shine. You will be the face of the restaurant, engaging with customers and ensuring a welcoming atmosphere. Your role includes maintaining cleanliness, attending to customer needs, and creating memorable experiences for guests. This position offers a vibrant work environment where your contributions are valued, and you can make a real difference in customer satisfaction. With various benefits and opportunities for growth, this is an exciting chance to be part of an inclusive and supportive workplace.

Benefits

Holiday Pay

Service Awards

Meal Allowance

Employee Discounts

Qualifications

• Must be friendly and approachable with effective communication skills.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Engage with customers and ensure smooth operation of customer areas.
• Maintain high standards of cleanliness and create a welcoming atmosphere.

Skills

Effective Communication Skills

Friendliness

Approachability

Attentive Listening

Job description

Overview

McDonald's is one of the most recognized brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

As a Customer Care Assistant, you will be the face of your restaurant. Your main duties include engaging with customers, ensuring the smooth operation of the customer areas, making children feel welcome, distributing balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm and welcoming atmosphere. It is your responsibility to establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

You will work in a fast-paced, energetic environment. We seek individuals with a genuine smile, the ability to connect with customers, and make them feel valued.

Essential qualities include friendliness, approachability, courtesy, helpfulness, effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is crucial.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts at top high street and online brands, and much more.