Customer Service Assistant - Glasgow

Tenpin Ltd; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tenpin Treats - Retailer discounts and

Best Doctors

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adopti

Job summary

Tenpin Ltd in Milton Keynes is seeking a Customer Service Assistant to deliver an exceptional guest experience across reception, events, and bar. You will be at the heart of our entertainment venues, ensuring guests are welcomed and looked after from start to finish.

You’ll manage bookings, answer enquiries, spot sales opportunities, host Laser Arena and Escape Room experiences, keep areas clean, and prepare food and drinks.

Qualifications

• Excellent customer service and communication skills.
• Able to work in a fast-paced environment.
• Fully flexible, including evenings and weekends.
• Approachable, organized with strong attention to detail.

Responsibilities

• Manage reception bookings and address customer enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness across venues and prepare food and drinks.
• Work across departments (Laser Arena, Escape Room, karaoke, bar).
• Provide a welcoming and efficient customer experience.
• Collaborate with team to ensure smooth operations.

Skills

Customer service

Communication

Team player

Flexible

Fast-paced environment

Job description

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.