Customer Service Assistant

Tenpin Ltd; Wrexham; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retailer discounts

Free bowling for family and friends

Free food

Descripción de la vacante

Tenpin Ltd is seeking a Customer Service Assistant to provide an excellent guest experience across our entertainment centre in Wales. You will manage bookings, handle enquiries and help identify sales opportunities while hosting events and serving food and drinks.

You’ll work across departments including Laser Arena, Escape Rooms and karaoke, with a focus on hospitality, fun and first-class service. Evening and weekend availability is required.

Formación

• Excellent customer service, communication skills, and a "+nothing is too much trouble" attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised and a strong team player, with good attention to detail.

Responsabilidades

• Manage reception bookings and answer enquiries.
• Host events and games across Laser Arena, Escape Rooms, karaoke rooms and parties.
• Serve food and drinks and keep the centre clean and welcoming.

Conocimientos

Customer service

Communication

Team player

Flexible hours

Descripción del empleo

It’s in our DNA!... and it’s not just about bowling.

We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables.

We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age.

Our centres are fantastic places to visit, and even better places to work in.

Why not come and help us entertain?

We are looking for people who want to work in a fun environment.

You need confidence, energy and a positive attitude.

The rest we can teach you!! Good news

• you can join the fun from age 16! We welcome applications from anyone aged 16 and over who has finished full-time compulsory education.

As we’re a licensed premises, colleagues under 18 will work within the duties and hours permitted for their age, with some duties, such as serving alcohol, reserved for colleagues aged 18 and over.

The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, answering enquiries, identifying sales opportunities, hosting events, serving food and drinks, and keeping the centre clean, welcoming and running smoothly.

You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms, and hosting children’s parties.

Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised and a strong team player, with good attention to detail Our Fantastic Benefits Tenpin Treats

• Retailer discounts and Best Doctors Free Bowling for family and friends Free Food Enhanced Maternity, Paternity, Adoption leave Medicash Health Care Cash Back Scheme Employee Assistance Programme Free counselling Life assurance - 2 x annual salary Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development?

Tenpin is the place to start.

We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).