Customer Service Assistant - Chester Le Street

We’re Coventry Building Society Group; Bishop Middleham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Holiday buy/sell scheme

Annual discretionary bonus

Pension with enhanced contributions

Maternity, paternity and shared par,

Wellbeing support

Life assurance (6x annual salary)

Job summary

Coventry Building Society Group is seeking a friendly, helpful team member for our Chester Le Street branch. The role supports the local community, delivering cash handling, customer service and admin duties in a welcoming environment where every day is different.

This full-time position runs 8.45am to 5pm, Monday to Friday, handling a variety of customer needs, including cash transactions, service information, and phone-based support across our Customer Service area.

Responsibilities

• Handle cash transactions accurately and securely.
• Answer telephone calls for the Customer Service area.
• Support administrative tasks to keep branch operations running smoothly.
• Assist a wide range of customers with their needs in a friendly, helpful manner.

Job description

We're looking for a friendly, helpful person to join the team in o ur Chester Le Street branch. Th e role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a full time role working 8.45am - 5pm Monday - Friday.

This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, products, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.

Our benefits include:

• 28 days holiday a year plus bank holidays
• Holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications