Customer Service Assistant - Chester Le Street

Co-operative Bank plc; Chester; Hybrid; GBP 28,000 - 55,000; Full time

Benefits offered by this job

28 days holiday

Holiday buy/sell scheme

Annual discretionary bonus

Personal pension with enhanced/contrib

Maternity, paternity and shared paren.

Life assurance (6x salary)

Wellbeing support

Job summary

Coventry Building Society is hiring for a full-time customer service role at the Chester area branch. You will help a diverse range of customers in a friendly environment, handle cash, process data accurately, and support admin tasks.

Standard hours are 8:45am–5pm, Monday to Friday, with a focus on delivering excellent service. The role emphasises being a people person, engaging with customers, and maintaining up-to-date knowledge of products and policies.

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience interacting directly with customers and providing a great service daily.
• Good attention to detail with experience processing customer data accurately.
• Computer literate with ability to navigate systems quickly and confidently.

Responsibilities

• Handle cash transactions accurately and securely.
• Take telephone calls for the Customer Service area.
• Assist customers with solutions and guidance in a friendly, efficient manner.
• Stay up to date with products, services, policies and procedures.
• Contribute to admin tasks and maintain records.

Skills

Customer service

People skills

Attention to detail

Computer literacy

Job description

About the role

We’re looking for a friendly, helpful person to join the team in o ur Chester Le Streetbranch. Th e role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a full time role working 8.45am - 5pm Monday - Friday.

This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, products, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.

Our benefits include:

• 28 days holiday a year plus bank holidays
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Life assurance (6 times annual salary)

We’re looking for a friendly, helpful person to join the team in o ur Chester Le Streetbranch. Th e role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a full time role working 8.45am - 5pm Monday - Friday.

This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, products, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.

Our benefits include:

• 28 days holiday a year plus bank holidays
• Holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

For this role you’ll need to have:

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately
• Computer literate with the ability to navigate quickly and confidently around systems

Experience in these areas would be helpful:

• Experience of cash handling
• Following policies and processes
• Ability to deal with more challenging or sensitive customer situations

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

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