Customer Service Assistant (5969)

Leeds Building Society; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a purpose-driven organization dedicated to helping members achieve home ownership. As a key member of the Newcastle branch, you will provide exceptional service to customers, assisting them with savings accounts and ensuring a smooth experience. Your role will involve handling inquiries, managing appointments, and performing administrative tasks to keep customer records up to date. This is a fantastic opportunity to be part of a supportive team that values inclusivity and personal development, while making a real difference in the lives of community members. Don't miss your chance to contribute to a meaningful mission!

Benefits

26 days holiday plus bank holidays

Holiday purchase scheme up to 5 days

Qualifications

• Experience in delivering exceptional customer service.
• Strong attention to detail and numeracy for cash transactions.

Responsibilities

• Assist customers with branch-based products and services.
• Complete daily admin tasks and maintain accurate customer records.

Skills

Customer Service

Attention to Detail

Numeracy Skills

Resilience

Microsoft Office

Education

GCSE including Maths and English or equivalent

Tools

In-house Computer Packages

Job description

How you'll help us live our purpose

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join our dedicated team in the Newcastle branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.

How you'll make a difference

You'll be a friendly face at our Newcastle branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.

What you'll bring to the role:

• Experience of working with customers delivering exceptional service
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
• Resilient and able to handle challenging customer situations
• A passion and drive to achieve good customer outcomes
• Previous experience working with Microsoft Office or in-house computer packages
• Ideally educated to GCSE level including Maths and English or equivalent

And in return, you'll get the best from us:

• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us.