Customer Service Assistant

Mole Valley Farmers Limited; Billingshurst; In loco; GBP 15.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension match up to 5%

25% discount in store

Free parking on site

33 days annual leave

Training and development

Career progression

Life Assurance

Employee Assistance Programme

Retail Trust support

Comprehensive benefits

Enhanced Family Leave Policies

Descrizione del lavoro

The Customer Service Assistant role at Mole Valley Farmers Limited in Billingshurst is a permanent, full-time position offering a 40-hour week from Wednesday to Sunday. Pay ranges from £10.85 to £12.71 per hour, located in Billingshurst. You will help create an exceptional shopping experience and support stock availability and presentation.

No prior experience is required; full training is provided. You’ll work with a friendly team, uphold our Customer First values, and help maximise store

Competenze

• No previous experience required; full training provided.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and ability to use store systems.
• Willingness to work Wednesdays to Sundays; flexible hours.

Mansioni

• Delivering excellent customer service that is friendly, respectful, and solution-focused.
• Supporting the store team in maximising sales opportunities through product knowledge.
• Taking ownership of a designated department and driving sales through merchandising and promotions.
• Reviewing stock levels and adjusting seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Working in line with health & safety guidelines and GDPR compliance.

Conoscenze

Retail discipline

Customer service

Communication skills

IT skills

GDPR awareness

Team oriented

Problem solving

Descrizione del lavoro

Customer Service Assistant

Application Deadline: 30 October 2026

Department: Retail

Employment Type: Full Time

Location: Billingshurst

Reporting To: Duty Manager

Compensation: £10.85 - £12.71 / hour

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 40 Hours per week, working Wednesday to Sunday

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies