Customer Service Assistant

Wickes; Tunbridge Wells; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Pension

Annual leave

Discount platform

Cycle to work

Life assurance

Colleague discount

Job summary

Wickes in Tunbridge Wells is hiring for a friendly customer assistant. In this role you'll greet shoppers, answer questions, and ensure every visitor leaves with a smile by delivering excellent service at the tills and on the shop floor.

You'll join a down-to-earth team with training and development opportunities and a benefit package that includes a competitive hourly rate, generous annual leave, a pension contribution, a colleague discount, and flexible wellbeing options.

Qualifications

• Experience in a similar role preferred.
• Excellent customer service and friendly demeanour.
• Ability to help customers quickly and accurately on the shop floor and at the till.

Responsibilities

• Assist customers and deal with inquiries on a daily basis.
• Ensure customers have a positive experience and leave with a smile.
• Support on tills and in-store operations to keep stock in the right place.

Skills

Customer service

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shift

Sunday only, 8 hours (8am to 4:30pm)

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include:

• 20% colleague discount
• Save-as-you-earn scheme
• Cashback health scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial Education & loans
• Discount platform including savings and cash back at numerous retailers
• savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age