Customer Service Assistant

Wickes; Watford; Presencial; GBP 11.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Gain share bonus

Employer pension contribution

Annual leave 35 days

Colleague discount

Health scheme

Descripción de la vacante

Wickes in Watford is seeking a friendly, customer-focused individual for a 15-hour-per-week part-time role. You’ll help customers, keep shelves stocked, assist with deliveries and ensure a smooth checkout experience, with training and development opportunities provided.

This position requires weekend work and offers a benefits package including a gain-share bonus, pension contributions, generous annual leave and employee discounts, reflecting Wickes’ commitment to supporting its store teams.

Formación

• Experience in a customer-facing role preferred.
• Ability to deliver high-quality customer service.
• Willingness to work at least one weekend day.

Responsabilidades

• Assist customers and provide high level of service.
• Ensure stock is in the right place and assist with deliveries.
• Work at least one day at the weekend.

Conocimientos

Customer service

Retail experience

Descripción del empleo

Position Type: Permanent, Contract Type: Part Time

Hours of work: 15

Posted: 08-Oct-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This role is a 15 hour part-time contract, this role will require you to work at least 1 day at the weekend.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.